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Delivery 

During the Corona virus lock down we are unable to offer store pick up, but can offer local delivery or pick up in the Slough area. Once the lock down is over and we are able to reopen, you are ofcourse more than welcome to come to our shop Deen, unit 19 Observatory Mall, next to Shoe Zone, High Street, Slough SL1 1LE, UK.

Postal deliveries will be shipped out within one or two working days through Royal Mail or relevant couriers as normal. Please allow the couriers estimated delivery time which might depend on current circumstances during the virus lock down and are out of our control. We do everything in our control to get your order to you as soon as possible.

The buyer has the responsibility to supply the correct address, be present at the time of delivery, and recover the package or rearrange delivery if not present, i.e. from the post office, neighbor or courier. 

Any questions regarding delivery or returns need to be directed to the seller through their product page(s). In the event of an unresolved issue, please contact salam@muslimfashionworld.com to intermediate or fill out the contact form on our contact page

           

Returns

MuslimFashionWorld.com conform to EU directives for their returns procedure, which allows customers to request a cancellation or refund for 14 days after purchase. This excludes delivery cost or other third party expenses such as import duty/taxes. Some products might be excluded from refund policies due to hygiene or other reasons. Returned products must always be in an as sold condition, in original packaging and a resalable condition.

In the unlikely event there is a fault or damage of the purchased product, please contact us to resolve the issue, and attach relevant images of the product and/or package to demonstrate to their message on the product page, with . In case damage is caused by the courier service or the product is lost you would need to make a claim with the courier directly. 

You can request a return by logging into your account on this website. If you are returning an item, you should use a tracked shipping service, and keep your proof of postage. Depending on where you live, the time it may take to process your refund or for your exchanged product to reach you may vary.

For more information on your rights, please visit http://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm

For more information please contact us through the contact page on this website or e-mail salam@muslimfashionworld.com.

 


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