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Delivery 

MuslimFashionWorld.com is a platform facilitating third party sellers to sell their products - from around the world - to buyers from around the world. As such, delivery depends on the seller, couriers available, the location of the seller vs the location of the buyer and whether the buyer is available to collect.

You may narrow down products per country to find sellers nearer to you by selecting your country under the heading 'shop by country' in the left column of this website.

The seller has an obligation to inform customers of his/her delivery policy and associated cost and time frame. On the product page, the buyer should be able to read the seller's delivery policy, and/or obtain an estimated delivery quote. 

If you have any questions please do ask the seller directly through their product page. 

If you make purchases from multiple sellers, then you will pay for the goods in one payment page for ease of use, however, each seller is responsible for delivery and tracking of the item and correspondence with the buyer. 

Muslim Fashion World Ltd is in no way responsible for delivery or returns for any product sold by a third party seller on muslimfashionworld.com. 

The buyer has the responsibility to supply the correct address, be present at the time of delivery, and recover the package or rearrange delivery if not present, i.e. from the post office, neighbor or courier. 

Any questions regarding delivery or returns need to be directed to the seller through their product page(s). In the event of an unresolved issue, please contact salam@muslimfashionworld.com to intermediate or fill out the contact form on our contact page. 

           

Returns

Sellers and customers need to conform to EU directives for their returns procedure, which allows customers to request a cancellation or refund for 14 days after purchase. This excludes delivery cost or other third party expenses such as import duty/taxes. Some products might be excluded from refund policies due to hygiene or other reasons. Returned products must always be in an as sold condition, in original packaging and a resalable condition.

Third party sellers on this platform should inform you of their refund policy on their product page. In case they forgot to detail their delivery and/or return policy, then you may contact the seller through the question section on their product pages for additional information. 

In the event there is a fault or damage of the purchased product, please contact the seller to resolve the issue. The seller may opt to refund/ return or exchange. The buyer may add an attachment to their message on the product page, with image of the product and/or package to demonstrate. In case damage is caused by the courier service or the product is lost the seller might require additional information in order to make a claim with the courier. Please do provide such information/ images.

You can request a return by logging into your account on this website. If you are returning an item, you should use a tracked shipping service, and keep your proof of postage. Depending on where you live, the time it may take to process your refund or for your exchanged product to reach you may vary. You may consult the seller for more information. 

For more information on your rights, please visit http://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm

If you are in need of mediation, then please contact us through the contact page on this website or e-mail salam@muslimfashionworld.com.

 


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